Returns & Refunds Policy
Important Notice
PartsFinda is a marketplace that connects buyers and sellers. Each seller sets their own return and refund policies. The information below provides general guidelines, but always confirm the specific return policy with the seller before purchasing.
General Return Guidelines
While individual seller policies may vary, most sellers on PartsFinda follow these general guidelines:
- ✓Returns are typically accepted within 7-30 days of purchase
- ✓Parts must be unused, uninstalled, and in original packaging
- ✓Original receipt or proof of purchase is required
- ✓Restocking fees may apply (typically 10-20%)
- ✓Buyer is usually responsible for return shipping costs
How to Return a Part
Contact the Seller
Reach out to the seller through the platform within their specified return window
Explain the Issue
Clearly describe why you're returning the part (wrong fitment, defective, etc.)
Get Return Authorization
Wait for the seller to provide return instructions and authorization
Package Securely
Pack the part carefully in its original packaging to prevent damage
Ship or Return In-Person
Follow the seller's instructions for returning the part
Receive Refund
Once verified, the seller will process your refund per their policy
Common Valid Reasons for Returns
Generally Accepted
- • Wrong part shipped
- • Defective or damaged part
- • Part doesn't match description
- • Compatibility issues (if seller confirmed fit)
- • Missing components
Usually Not Accepted
- • Buyer changed mind
- • Found cheaper elsewhere
- • Installed or used parts
- • Electrical parts (once installed)
- • Special order items
Refund Methods
Refunds are typically processed using the original payment method:
Cash Purchases
Refunded in cash at seller's location
Bank Transfer
Refunded to original bank account (3-5 business days)
Card Payments
Credited back to original card (5-10 business days)
Mobile Money
Returned to mobile wallet (1-2 business days)
Tips to Avoid Returns
Before Purchasing
- ✓ Verify part numbers carefully
- ✓ Use VIN decoder for exact fitment
- ✓ Ask seller about compatibility
- ✓ Read seller's return policy
- ✓ Check seller ratings and reviews
- ✓ Compare multiple listings
Upon Receiving
- ✓ Inspect immediately upon receipt
- ✓ Check for damage or missing parts
- ✓ Verify part numbers match
- ✓ Test fitment before installation
- ✓ Keep all packaging and receipts
- ✓ Document with photos if issues
Dispute Resolution
If you cannot resolve a return issue directly with the seller:
- 1. Document Everything: Keep all messages, receipts, photos, and correspondence
- 2. Contact PartsFinda Support: Email us at support@partsfinda.com with details
- 3. Mediation: We'll work with both parties to find a fair resolution
- 4. Report Issues: Flag problematic sellers to protect other buyers
Understanding Seller Policies
Each seller may have different policies regarding:
Return Window
From 7 to 30 days typically
Restocking Fees
0% to 25% of purchase price
Shipping Costs
Buyer or seller responsibility
Always check the specific seller's return policy before purchasing!
Need Help with a Return?
Our support team is here to help resolve any issues between buyers and sellers.
Contact SupportDisclaimer: PartsFinda facilitates connections between buyers and sellers but is not responsible for individual transactions. All sales are between the buyer and seller directly. We encourage both parties to communicate clearly and honor agreed-upon terms.